If you have the like that, try this to solve the problem.
- Press power button while plug in the powerchord – green lamp.
- While hold the power button press resume button twice – orange blink and return to green.
- Release the power button, Then the pc will recognize new printer install.
- Then run the iptools from software
- Click the reset black reset color
- Click the reset main and reset platen. You will see in the iptol menu that the ink level will be reseted and the WP and WM will set to 0 and new cartridege installed. then exit
- Restart the printer
- Click the eeprom reset botton
- Wait for for a second the menu will be resetted and the printer will initialized.
- Turn off the printer then turn on and try to print..
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